2. RETURN, EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase.
Return Policy
If
you are dissatisfied with your order for any reason, you can return
your items for a prompt refund or exchange. Refunds for items returned
within 15 days of the purchase date will be credited in the full amount
(excluding shipping charges) and the same form as the original payment
type. Any claims for damaged order or missing items must be received
within 2 business days of receipt of package.
In case following conditions are not met Tongs.Com reserves the right to charge 15% restocking fee or refuse the return.
- the items must be returned for refund or exchange within 15 days of original purchase
- items and packaging must be received in new condition
- the original manufacturer's packaging must not be damaged
- packaging must include all original items, manuals etc.
- return package must include copy the original invoice or sale receipt
Before
returning package you need to contact Tongs.Com to receive Return
Authorization Number (number to be placed on returning package). You
can call (816) 537-4444 or e-mail info@tongs.com.
If
you have an exchange for the same dollar amount as the original
purchase, no additional shipping or handling charges will be incurred.
Please mail your package in a prepaid, insured, traceable method to the
address below.
Cancellations
If you
would like to cancel your order, you can do so provided that the order
has not yet been shipped. If the item you want to cancel has been
shipped, the order cannot be canceled. However, you can return the item
for a refund. See our Return policy.