Shipping & Return Policy

Please Review

Tongs.Com – Shipping and Return Policy

updated 03/03/12

SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered. When completing your order you will be asked to check a box stating that you understand that there is a 3-5 day processing time. We try to get orders processed the day it comes in. But due to the COVID virus. Things like supply and delivery issues has slow things down some. Things are getting better. But we have had the USPS tell us that late deliveries could be out as much as 30 days. We have found UPS is the most reliable and on time with less damaged to shipments. But we ship with UPS,FEDEX and USPS. This choice is left to your customer.

Please understand that the days shown to receive is only an estimate.

So if you are ordering 2 Day Air on a Friday. You would receive it on the next Tuesday. They do not count weekends or holidays. So if it shipped on Friday. The Monday is counted as day 1 and Tuesday is day 2 the delivery day.

If you are shipping 1-Next Day Air on a Friday then you would receive it on the next Monday.

If the order is time sensitive I would put in Notes or Memos on your order. The information that you would like to say. And I would follow with a email to info@tongs.com with your order number and the needs you have. And call 815-537-4444  to show your Urgency. Remember we try to get all orders out the day it comes in if possible.

We can ship products anywhere in the United States or Internationally using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Items in stock will typically ship out in 2-3 business days.

Shipping Charges

Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.

International Orders

Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

RETURN, EXCHANGE POLICY, CANCELLATIONS

Our goal is to ensure your complete satisfaction with your purchase.

Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of the package.

In case the following conditions are not met, Tongs.com reserves the right to charge 15% restocking fee or refuse the return.

  • The items must be returned for refund or exchange within 15 days of original purchase
  • Items and packaging must be received in new condition
  • The original manufacturer’s packaging must not be damaged
  • Packaging must include all original items, manuals etc.
  • Return Authorization Number must be clearly marked on the shipping box
  • Return package must include a copy of the original invoice or sale receipt

Before returning package you need to contact Tongs.com to receive Return Authorization Number (number to be placed on returning package). You can use the phone number listed below or e-mail orders@tongs.com.

Please mail your package in a prepaid, insured, traceable method to the address below.

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.

Return Address:

Midwest Tongs, Inc, 14505 S Harris Rd, Greenwood, MO 64034
Toll-free Phone: 1-877-878-6647
Phone:  (816) 537-4444
E-mail: info@tongs.com